Posts Tagged With: Branding

AVOIDING A SOCIAL MEDIA DOWNER

To know the road ahead, ask those on the way back. That’s a proverb worth heeding by retailers and manufacturers engaged in social media marketing.

Doug Stephens of Retail Prophet recently asked a full auditorium of marketers how many were engaged in social media.  Most of the hands went up.  Then he asked how many were disappointed. The hands stayed raised.

Many social media marketers have been disappointed because they lacked clarity in two areas: (1) purpose for their brands and (2) expectations about their audience. Continue reading

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Categories: Branding, Online, Pre-store, Social | Tags: , , , | Leave a comment

LOYALTY: MORE BEHAVIOR, LESS ATTITUDE

The 15th annual Brand Keys Customer Loyalty Engagement Index (CLEI). asserts that loyalty is alive and well. It’s a significant survey of 46,000 consumers between 18 and 65. But if we only paid attention to CLEI in assessing brand loyalty, we’d miss the bigger picture.

It’s true that consumers have greater choice than ever in the channels they frequent, services they subscribe to, and, despite SKU-reduction initiatives, in the products they buy. Robert Passikoff, President of Brand Keys, notes winning brands share common factors of (1) innovation and (2) experience: Continue reading

Categories: Branding, Loyalty | Tags: , , , | Leave a comment

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